Tag "Customer support"

Make Your Customers the Solution

“Innovate or die.” A stark message for businesses of all kinds, but there is plenty of truth in such statement. In our hyper-connected world today, your business will lose out

5 Predictions Shaping the Future of Customer Experience For 2016

2015 was a year of disruption. In 2015 the world’s largest taxi company owns no taxis (Uber), the largest accommodation provider owns no real estate (Airbnb), the most popular media owner

Customer Satisfaction Versus Customer Loyalty

If your business sells goods or services online, then you know that nothing beats having a new customer visit your website and then make a purchase. But, the sale is

5 Things That Are Killing Your Customer Experience

Companies have a bad habit of treating customers like a flakey guy would treat a girl he didn’t care about. Once they have the customer, they don’t want to deal

Why CIO-CMO Alignment Is The Key To Contented Customers

Discover how breaking down Marketing and IT silos can lead to high levels of customer satisfaction and improved data-driven Customer Relationship Management (CRM). Today’s marketing is data-driven. Marketing and IT