Tag "Corporate culture"

IAOP recognizes gA as Top Company for Innovation, Corporate Social Responsibility and Customer References

In addition to recognizing gA as one of the 100 Best Outsourcing companies in the world, IAOP® (International Association of Outsourcing Professionals) has recently released the Additional Distinctions of the

Innovation Has Become A Whim

Look at every path closely and deliberately, then ask this crucial question:  Does this path have a heart?  If it does, then the path is good.  If it doesn’t then

Be the Disrupter, Not the Disrupted: Here’s How to Stimulate Innovation

Whether we acknowledge it or not, we live in an economy of digital disruption. Innovations happen every day — one of these days, it might be the next big thing

Who Should be in Charge of Corporate Reputation Management?

There’s a big problem with reputation management in corporate America. The problem – common in most major corporations — is that no one person is responsible for managing a company’s

Creating A Company That Thrives On Change

Most people would agree that people don’t like change. I would disagree, let’s face it, babies cry until you change them.  We take vacations because we want and need a

Mission Statements A to Z: Disruptive Companies

A company’s mission is more than just words on a page. It’s a compass; something that can simultaneously orient both employees and outsiders while providing them with directions to a

Service Excellence: The New Imperative

The success of your company hinges on many things, but one of the most critical is how your team performs in customer experience management (CEM). It is the customer experience

5 Things That Are Killing Your Customer Experience

Companies have a bad habit of treating customers like a flakey guy would treat a girl he didn’t care about. Once they have the customer, they don’t want to deal

Changing the whistleblower-retaliation culture

If you’ve spent any time reading or watching the news this year, you’ve heard about at least one major data breach. Not only do those headline-grabbing events damage the company’s